DirectAdmin: User Accounts vs. Reseller Accounts

33 April 1, 2021

Your DirectAdmin control panel provides two types of accounts: User accounts and Reseller accounts. Typically, you will have access to a single Reseller account along with multiple User accounts nested under it. You’ll have different usernames and passwords for each of these accounts, and they have different menu options in the DirectAdmin control panel. However, by logging in to your main Reseller account, you can easily access all other user accounts and domains under it. In this article, we will explain the differences between Users and Resellers, and how to switch back and forth between your User and Reseller accounts.

The User Account

User accounts have at least one domain under their control. They’re only given access and privileges needed to manage those domains. When you log in to a User account, you will see your username in the upper right next to a drop-down menu listing your domains. You can change which domain you are managing by selecting it from this drop-down list.

The Reseller Account

Reseller accounts have control over multiple User accounts. They have access and privileges to create and manage these users. Whenever you log in as a Reseller, your username appears in the upper right. In addition, you should see an “Access Level” drop-down list with “Reseller” selected.

Accessing User Accounts from the Reseller

You can access any User account from the Reseller control panel with these steps.

  1. Under the Account Management menu select List Users.
  2. Now you’ll see a list of user accounts, as well as a list of domains for each user.
  3. Click the username that you want to access.
  4. Then click “Login as Username”.

You now have access to the User account.

To go back to your Reseller account, click on your name in the upper right and select “Logout”.

Accessing the Reseller’s Own Domains

Reseller accounts may have one or more domains under their own username instead of a separate user account. To access and manage these domains, click on the “Access Level” drop-down menu at the top of the page and select “User”. You should now see the menu options as though you were in a User account.